Language related issues at work - A dilemma
started by
aditha karikalan 4 mnths ago
Wow! I am back after a very long time on sulekha and lots have changed here. I really had to struggle to start a new post. And now I see this rich text editor!!! Sad! I am sure the number of posts that asked "how can I post an image? how can I format my posts?" etc would have gone down to zero now.
I digress! Let me return to the topic now. I had this interesting dilemma at work yesterday and I wanted to post this before I retire to bed tonight.
I work at Hyderabad in an MNC. I am new to this city and I do not speak the local language (yet). I am in a team (of some 70 people) where there are only two Tamilians while the rest are North Indians, Gujaratis, Telugus, Bengalis, etc. But the team in general interacts in Hindi. This is how the team has evolved over the years. With my addition to the team (and I am one of the 4 managers) the team is having a problem. I do not speak Hindi and this immediately forces the team to speak in English. And I sense that people are a bit upset at this new development.
Yesterday, this sr. developer and I were discussing on an issue when this guy suddenly went off in Hindi. Having followed almost zilch, I asked him if he could repeat it in English so that I can follow what he says. This guy accosted me saying that I cannot logically make such a request when all he did was speak in the 'National Language'. He can understand if he had spoken to me in Telugu.
My response was that it was probably OK if he had spoken to me in Telugu assuming I would understand the language since the office was located in Hyderabad. I said there was no other reason why he felt that I should know Hindi, Hindi being just another regional language that is spoken in some states North of the Vindhyas.
Now this offended him big time. He started pulling in the others in the team and started ridiculing me saying I called Hindi a regional language, how I was being so unpatriotic, how all Tamilians are always like that, and why he never liked going to Madras because all people in Madras were actually like me etc.
I wanted to cut short his tirade. I put him in his place by saying that since he works in an MNC where the employee rule book clearly states that all business is conducted in English and that employees are expected to communicate in English, he had better follow the rule book. If he had any issues, he could approach the HR.
That silenced him. The rest of the team tried to argue that in India you can communicate in either Hindi or English. I refused to accept and simply pointed to the rule book. And I said that going forward if I get to hear any Hindi in team meetings, I am not going to accept that.
The team is visibly upset with my stance. They find it difficult now to interact in the team meetings. The other managers in the team are also visibly upset with this development. They asked what my problem was if someone talked in Hindi. My answer was simple - I do not understand. And I cannot speak either. So why should I tolerate it in MY team meetings.
The team is divided on this issue now and is getting a bit ugly. I am not sure how I am going to handle this. But this is one issue which the folks in the team cannot take to our central office in the US. Those folks are again going to point out to the rule book and they know that very well.
How do you think I can handle this issue? What started off as a simple request (asking that guy to repeat whatever he had said in English so that I can understand) has come to this stand off.Language related issues at work - A dilemmaReply
Dear Sirs,
We will like to bring your attention to a grave matter affecting the morale and productivity of our team. The matter concerns Mr. A.K. who has joined our group recently after spending a considerable time on overseas assignment. Mr. A.K.’s conduct and his behavior are causing a serious problem for a lot of our team mates and hence we would like to bring the management’s attention to this matter.
Firstly, we understand that Mr. AK has serious concerns on the conduct and behavior during the team meetings. On numerous occasions,Mr. AK has cut-short the speaking members if they happened to speak in Hindi language. Not only Mr. AK reprimanded the said team members during the team meetings, he also went on to launch an attack on the Hindi language and north Indian culture and that how north Indians have been inflicting serious injuries to the country’s culture. Needless to say, Mr. AK ’s such actions have seriously affected the morale of team members and caused them concern. Some of these team-mates are highly qualified and are much more senior in the company than Mr. AK .
Secondly, it is understood that Mr. AK has some issues with the usage of Hindi language during the team-meetings. It is also understood that Mr. AK is unable to communicate in Hindi language, which has been the lingua franca of this team prior to Mr.AK ’s arrival. Not only usage of Hindi was encouraged during the tenure of previous manager but all of the team-members also expressed satisfaction with the opportunity to express themselves in one of country’s foremost language. Also, every effort was made to communicate with external clients in the business language of the company, i.e. English. Thus so far, none had any concerns or issues with such practices in the past. Several of the team-mates have offered their help and time outside of the business hours to help Mr. AK communicate in Hindi language but he out rightly rebuked and insulted the said team-members and also used inappropriate words to describe their native languages and customs.
Thirdly, it has also come to our attention that Mr. AK has directly threatened some of the team-mates with dire consequences if they did not stop communicating in Hindi language. He has also on numerous occasions motioned that he will make sure that the Hindi-speaking team-mates will be penalized during their annual review. While we understand that Mr. AK in his managerial capacity has authority to assign individual goals to team-member’s annual development plan, it is very inappropriate onMr. AK ’s part to unilaterally assign these goals with out taking the affected team-members into confidence and deliberating with the HR department before making such pronouncements. Being highly qualified and experienced members of this company, we expect some courtesy from Mr. AK before he takes any such steps.
Further, it has also come to our notice that Mr. AK went around and conducted a poll in very unprofessional manner and asked every team-member of their native languages. Thus, although there is no official data on the native languages of the team-members,Mr. AK is said to maintain a list of team-member and their native languages. And he has used this information to single out non-Hindi speakers and publicly ridiculed them for communicating in Hindi language. Needless to say, these team-members have taken a personal affront to them being publicly castigated for exercising their choice and the prevalent mode of communication with in the group.
Last but not the least,Mr. AK has been extolling the virtues of Tamil Brahmin culture during his interactions with the team-mates and has on some occasions referred to the fact that in his family, women are not allowed to perform any religious rituals and/or visit the kitchen during their menstruation days. While, the mention of his family rituals is highly irrelevant to the professional environment, moreover such practices are highly deplorable if practiced. Needless to say, some of the female teammates have expressed serious concerns on the conduct of Mr. AK in group settings.
Thus, we request the senior management to take a note of this grave situation and take a remedial action as soon as possible. We request the management to take a serious look atMr. AK ’s professional conduct and reevaluate his role in this group and the company. Since Mr. AK has joined our group, staff morale and productivity has taken a nose-dive and has affected each and every team member. At the very least, we will request the management to immediately transfer Mr. AK to a different group or a different geographical location with in the company, till the time a formal inquiry into his conduct has been completed.
Looking for an immediate and a favorable action in this regard.
Aggrieved member’s ofMr. AK ’s team.
P.S. This post has been