Language related issues at work - A dilemma

started by aditha karikalan 3 mnths ago
Wow!  I am back after a very long time on sulekha and lots have changed here.  I really had to struggle to start a new post.  And now I see this rich text editor!!!  Sad!  I am sure the number of posts that asked "how can I post an image?  how can I format my posts?" etc would have gone down to zero now.

I digress!  Let me return to the topic now.  I had this interesting dilemma at work yesterday and I wanted to post this before I retire to bed tonight.

I work at Hyderabad in an MNC.  I am new to this city and I do not speak the local language (yet).  I am in a team (of some 70 people) where there are only two Tamilians while the rest are North Indians, Gujaratis, Telugus, Bengalis, etc.  But the team in general interacts in Hindi.  This is how the team has evolved over the years.  With my addition to the team (and I am one of the 4 managers) the team is having a problem.  I do not speak Hindi and this immediately forces the team to speak in English.  And I sense that people are a bit upset at this new development.

Yesterday, this sr. developer and I were discussing on an issue when this guy suddenly went off in Hindi.  Having followed almost zilch, I asked him if he could repeat it in English so that I can follow what he says.  This guy accosted me saying that I cannot logically make such a request when all he did was speak in the 'National Language'.  He can understand if he had spoken to me in Telugu.

My response was that it was probably OK if he had spoken to me in Telugu assuming I would understand the language since the office was located in Hyderabad.  I said there was no other reason why he felt that I should know Hindi, Hindi being just another regional language that is spoken in some states North of the Vindhyas.

Now this offended him big time.  He started pulling in the others in the team and started ridiculing me saying I called Hindi a regional language, how I was being so unpatriotic, how all Tamilians are always like that, and why he never liked going to Madras because all people in Madras were actually like me etc.

I wanted to cut short his tirade.  I put him in his place by saying that since he works in an MNC where the employee rule book clearly states that all business is conducted in English and that employees are expected to communicate in English, he had better follow the rule book.  If he had any issues, he could approach the HR.

That silenced him.  The rest of the team tried to argue that in India you can communicate in either Hindi or English.  I refused to accept and simply pointed to the rule book.  And I said that going forward if I get to hear any Hindi in team meetings, I am not going to accept that.

The team is visibly upset with my stance.  They find it difficult now to interact in the team meetings.  The other managers in the team are also visibly upset with this development.  They asked what my problem was if someone talked in Hindi.  My answer was simple - I do not understand.  And I cannot speak either.  So why should I tolerate it in MY team meetings.

The team is divided on this issue now and is getting a bit ugly.  I am not sure how I am going to handle this.  But this is one issue which the folks in the  team cannot take to our central office in the US.  Those folks are again going to point out to the rule book and they know that very well.

How do you think I can handle this issue?  What started off as a simple request (asking that guy to repeat whatever he had said in English so that I can understand) has come to this stand off.

Reply



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Replies


  mf02 posted An open letter to Aditha Karikalan's management on 3 mnths ago

Dear Sirs,

 

We will like to bring your attention to a grave matter affecting the morale and productivity of our team. The matter concerns Mr. A.K. who has joined our group recently after spending a considerable time on overseas assignment. Mr. A.K.’s conduct and his behavior are causing a serious problem for a lot of our team mates and hence we would like to bring the management’s attention to this matter.

 

Firstly, we understand that Mr. AK has serious concerns on the conduct and behavior during the team meetings. On numerous occasions, Mr. AK has cut-short the speaking members if they happened to speak in Hindi language. Not only Mr. AK reprimanded the said team members during the team meetings, he also went on to launch an attack on the Hindi language and north Indian culture and that how north Indians have been inflicting serious injuries to the country’s culture. Needless to say, Mr. AK’s such actions have seriously affected the morale of team members and caused them concern. Some of these team-mates are highly qualified and are much more senior in the company than Mr. AK.

 

Secondly, it is understood that Mr. AK has some issues with the usage of Hindi language during the team-meetings. It is also understood that Mr. AK is unable to communicate in Hindi language, which has been the lingua franca of this team prior to Mr. AK’s arrival. Not only usage of Hindi was encouraged during the tenure of previous manager but all of the team-members also expressed satisfaction with the opportunity to express themselves in one of country’s foremost language. Also, every effort was made to communicate with external clients in the business language of the company, i.e. English. Thus so far, none had any concerns or issues with such practices in the past. Several of the team-mates have offered their help and time outside of the business hours to help Mr. AK communicate in Hindi language but he out rightly rebuked and insulted the said team-members and also used inappropriate words to describe their native languages and customs.

 

Thirdly, it has also come to our attention that Mr. AK has directly threatened some of the team-mates with dire consequences if they did not stop communicating in Hindi language. He has also on numerous occasions motioned that he will make sure that the Hindi-speaking team-mates will be penalized during their annual review. While we understand that Mr. AK in his managerial capacity has authority to assign individual goals to team-member’s annual development plan, it is very inappropriate on Mr. AK’s part to unilaterally assign these goals with out taking the affected team-members into confidence and deliberating with the HR department before making such pronouncements. Being highly qualified and experienced members of this company, we expect some courtesy from Mr. AK before he takes any such steps.

 

Further, it has also come to our notice that Mr. AK went around and conducted a poll in very unprofessional manner and asked every team-member of their native languages. Thus, although there is no official data on the native languages of the team-members, Mr. AK is said to maintain a list of team-member and their native languages. And he has used this information to single out non-Hindi speakers and publicly ridiculed them for communicating in Hindi language. Needless to say, these team-members have taken a personal affront to them being publicly castigated for exercising their choice and the prevalent mode of communication with in the group.

 

Last but not the least, Mr. AK has been extolling the virtues of Tamil Brahmin culture during his interactions with the team-mates and has on some occasions referred to the fact that in his family, women are not allowed to perform any religious rituals and/or visit the kitchen during their menstruation days. While, the mention of his family rituals is highly irrelevant to the professional environment, moreover such practices are highly deplorable if practiced. Needless to say, some of the female teammates have expressed serious concerns on the conduct of Mr. AK in group settings.

 

Thus, we request the senior management to take a note of this grave situation and take a remedial action as soon as possible. We request the management to take a serious look at Mr. AK’s professional conduct and reevaluate his role in this group and the company. Since Mr. AK has joined our group, staff morale and productivity has taken a nose-dive and has affected each and every team member. At the very least, we will request the management to immediately transfer Mr. AK to a different group or a different geographical location with in the company, till the time a formal inquiry into his conduct has been completed.

 

Looking for an immediate and a favorable action in this regard.

 

Aggrieved member’s of Mr. AK’s team.

 

P.S. This post has been


  manoj eagle posted Re:Language related issues at work - A dilemma on 3 mnths ago
can't you tell all this in one or two lines...
why are you making it boring for everyone...
no one has time to read all this rubbish.

  Currer Bell posted Re:Language related issues at work - A dilemma on 3 mnths ago
hi aditha
You've got a lot of inputs from the folks here, don't know if you need more! 

Agreed that if the company language is English then business should be conducted in English. If this were a German company that decreed German is the language, then you have to speak German or find another employment.

Am confused about the people who speak in their native languages - they write email and documentation AND code in English, don't they? What is the big deal? I think it's highly rude when people carry conversations (AND POSTS!) in their own language when others don't speak it.

Anyway, you have a bigger problem on your hands: "And I said that going forward if I get to hear any Hindi in team meetings, I am not going to accept that."

Whoa! That's not going over well. You're going to have to state in a more logical and understanding way that in order to work as a team within a multicultural organization, you need to maintain one language. Build a sense of unity on the team rather than "us versus him" or language barriers.

  Seva posted Re:Language related issues at work - A dilemma on 3 mnths ago
Anyway, you have a bigger problem on your hands

>>> And the problem seems to be with him. He should simply issue a memo to all concerned with a copy to manager, indicating that all the workplace discussions henceforth be conducted in English because not everyone is able to fully participate in them if they are in other languages. That's all.



  Gatita posted Re:Language related issues at work - A dilemma on 3 mnths ago
why r u people like this I never spoke in arab or turkish in the office were they were all hindi there was a turk who used to speak  to me in turkish and kurd I used to say I can not speak in turk here I am sorry whenever we would laugh in english THE FINANCE CORDINATOR WOULD send me and e-mail stop laughing while the whole desi groups can laugh on the floor as loud as you could be heard on the halls outside its racist approach to speak in your native languages
  JBF posted Re:Language related issues at work - A dilemma on 3 mnths ago
gatito lets go out..i am bored..muuah


  JBF posted Re:Language related issues at work - A dilemma on 3 mnths ago
dude..first of all remove this shit ass pride of yours associated with this term "MNC" we really don't care where  you work and i will not respect or dis respect you based on where you work..am a true nationalist and respect all sectors within the academia and industry.People from india generally have overt pride and egos associated with silly things..thus making them extremly immature and stupid.

you have used his term"MNC" so many times in your short essay that it is so annoying...i felt like

saying something more harsh and would have definately compelled you to react back strongly..

by the way i am JBF..and balls to your MNC talk ..all right.keep shush...

  Rashmun posted Re:[Carvaka]Language related issues at work - A dilemma on 3 mnths ago
Yesterday, this sr. developer and I were discussing on an issue when this guy suddenly went off in Hindi.  Having followed almost zilch, I asked him if he could repeat it in English so that I can follow what he says.  This guy accosted me saying that I cannot logically make such a request when all he did was speak in the 'National Language'.  He can understand if he had spoken to me in Telugu.

My response was that it was probably OK if he had spoken to me in Telugu assuming I would understand the language since the office was located in Hyderabad.  I said there was no other reason why he felt that I should know Hindi, Hindi being just another regional language that is spoken in some states North of the Vindhyas.

Now this offended him big time.  He started pulling in the others in the team and started ridiculing me saying I called Hindi a regional language, how I was being so unpatriotic, how all Tamilians are always like that, and why he never liked going to Madras because all people in Madras were actually like me etc.


--> i
s this sr. developer a telugu? if not, what is his first language?

--> I have four tamil colleagues and i have asked them to teach me some tamil words everyday. why not request everyone to speak to u in english by claiming u do not know any hindi and yet mollify your colleagues by asking them to teach u some hindi words everyday?
  Uppili posted Re:[Carvaka]Language related issues at work - A dilemma on 3 mnths ago
>> --> I have four tamil colleagues and i have asked them to teach me some tamil words everyday. why not request everyone to speak to u in english by claiming u do not know any hindi and yet mollify your colleagues by asking them to teach u some hindi words everyday?

Of course..  you are the great Khadi Bolian, a noble soul.  Not that Hindian in Aditha's office who was more interested in collecting a gang against him.

He already told THAT Hindian that he did not know Hindi and requested to speak in English. Perhaps you have not come up to that point in his post - my apologies in that case.  

WHY SHOULD HE LEARN Hindi if he DID NOT WANT TO ?  It is not in the company policy. By appearing to make a balanced opinion you are actually showing your true color of PUSHING khadi Boli/Hindi down Aditha's throat. Aditha tell that guy that he would learn Tamil if that Hindian learnt Tamil.

Like I said I admire Scribbly... Like her, I would learn Hindi bcz I love it but will flatly refuse to speak to any Hindian or Khadi Bolian just bcz the moron insists.

  Rashmun posted Re:[Carvaka]Language related issues at work - A dilemma on 3 mnths ago
btw, Carvaka, i would be interested in your thoughts on how the language of communication amongst the employees in an MNC in hyderabad is hindi.
  carvaka posted Re:[Carvaka]Language related issues at work - A dilemma on 3 mnths ago
In my experience, this sort of thing happened when native Hindi speakers with a sense of linguistic entitlement are not opposed in their agenda to foist Hindi in the workplace. The "Hindians" think that everybody in the team should speak Hindi -- which is the case here. The non-"Hindians" who can speak Hindi play along, in order to avoid any unpleasantness. Before you know it, someone comes along who does not know the language, and then the unpleasantness cannot be avoided any more.

As for AK's point that if the team used Telugu it would be understandable, that's right. But in the case of Hyderabad, the situation becomes more complicated. Hindi -- or specifically the Hyderabadi dialect of it also known as Dakhni Urdu and distinct from Khari boli -- is one of the two native languages of Hyderabad. This is unlike the situation in Vijayawada or Chennai. When my Hyderabad-based team had similar issues a few years ago, I told everyone in a team meeting that all official matters must be conducted in English only. What language people use to speak to each other socially is not my business, but when it comes to work, you gotta speak English. My bosses -- most of them SIs by the way -- fully supported me on this. AK, you can talk to the managers and let them know that you are talking only about official business, which I am sure they will agree must be conducted exclusively in English.

  JBF posted Re:[Rashmun]Language related issues at work - A dilemma on 3 mnths ago
for some reason i do not face this problem...

i straight way take objection if telangaids are using their own protocol for communication..there are ways to handle you know..again..it is futile to talk on this matter over n over..there is just no point..dravids will only yeild if  pressurized and forced in.I have already prescribed a civil war or an unification revolution to resolve this matter ASAP :).

so lets talk about somet hing else such as..the retarded ness of india industries.and the social capiltalized beurocracy there in.



  BladeRunner posted Re:Language related issues at work - A dilemma on 3 mnths ago

you should fast outside the company in protest. Do not give up until they make english compulsary. Even if it costs your life.


  Queen Bee posted Re:Language related issues at work - A dilemma on 3 mnths ago
a troll attempted to flame language wars again on CH.
  aditha karikalan posted Re:Language related issues at work - A dilemma on 3 mnths ago
QB

Still around hallucinating?  I thought you said you were going to return to India?

If I were to troll, I have many more topics that are more current than this one.  thanks,


  RS-K posted Re:Language related issues at work - A dilemma on 3 mnths ago
(i didn't read other replies here)

Language Diversities happen at all the times, and can be handled in a light manner too. A little humor can take you a long way. (Like Impy does it here.) 

The very fact that you can't understand it would have been enough for them to back off a little. People are mostly tolerant. Like you said, they would switch to English for your sake. 

Being a manager, just stating the rule book is not enough and actually leaves a bad taste for everyone. Gotta have more people's skill than that. But now, you have just made it ugly in forcing them to talk in English.  

Besides, people learn to adapt to a lot of things when at the work place. Tee-totallers learn to fake drinking a little at social events. A new language is one of the smallest compromises, and it just adds to your total skill set. You don't need to boil over just because the language in question is Hindi.

Heck, if I had to learn a little Tamil in order to put food on my table, I will learn it.
  Uppili posted Re:Language related issues at work - A dilemma on 3 mnths ago
>> But now, you have just made it ugly in forcing them to talk in English. 

really ? you mean to say that he should have made them talk in Chinese or Tamil ?  What other options he had except to converse in English ?

In this day and age of Multi nationalism and globalization it is stupidity to preach others at work place (in an MNC) to talk in Hindi and that too a manager who did not know Hindi.

My feeling is AK is a little too informal with his team members to the extent THEy are telling him how and what to talk ?

be professional and behave like an American - sugar coated praise combined with a biased treatment.
  RS-K posted Re:Language related issues at work - A dilemma on 3 mnths ago
Aditha is a guy? 

I agree with your 'be professional...' advice. 

For all I care, this might also be office politics to make someone unpopular or chuck out. 

One can try repeatedly saying, 'I can't understand Hindi', instead of repeatedly saying, 'You speak English'. Same thing, but makes a lot of difference in reaction. Meanwhile learn a few words. And just simply laugh along.

Just like he doesn't like to be told what language to speak, why is he forcing them too? Before he joined, a comfort level was set. Right or wrong, is it worth it fighting against the grain for a simple matter?

My other question is, what are the other 3 tamilians doing? Are they also fighting, or are they just putting up Aditha for the fight, while they safely watch the tamasha?
  Uppili posted Re:Language related issues at work - A dilemma on 3 mnths ago
Yes.... AdhithI is a girl...AdhithyA is a guy.....;)

Anyway you did not answer my question..... What is he supposed to speak ? It does not matter what the other 3 guys do. The other 3 tamilians may not be managers. The subordinates know - if not the first time at least later on - he does not know Hindi.  A subordinate has the guts to preach a Boss about patriotism, national language, and gang up against him ????

I think AK is perhaps being taken for granted and looked at as a run-over guy. I think he is being too friendly with them and they are mixing professional work/env with personal idealogies.
BTW, AK used to be in US for a number of years and went back to India 2 years back, a married guy with kids. He should know how to handle him and be firm - right after the first signs of an opposition.  All I know for sure is that it will take a very long time for him to come out of this conundrum.

  Seva posted Re:Language related issues at work - A dilemma on 3 mnths ago
what happened to your migraine - did you try magnets and did it work?
  RS-K posted Re:Language related issues at work - A dilemma on 3 mnths ago
I put the fridge magnet on my forehead and around for a while. Then I ate Tylenol Arthritis (the stronger one), then I ate my lunch. One (or all) of the three fixed it. 

Was served a lot of wine with the dinner. Got buzzed. Still am. Going to sleep now. Looks like another day of headache tomorrow. 

Thanks for asking though.

  Uppili posted Re:Language related issues at work - A dilemma on 3 mnths ago
Magnet for migraine ? Looks like medicine has gone high tech.
  Seva posted Re:Language related issues at work - A dilemma on 3 mnths ago
She was going to try the latest British remedy, with a slight twist. 
http://forums.sulekha.com/forums/health/A-home-remedy-for-migraine-attacks-34463.htm






  Aftaab posted Re:Language related issues at work - A dilemma on 3 mnths ago
actually i am surprised at ur dilemma in hyderabad.. the probelm in hyderabad is all meetings take place in gult.. i have walked out of many meetings because everyone wants to speak in gult. hindi, foget it.. engliish...hmm, maybe a word or two.

wtf.
  aditha karikalan posted Re:Language related issues at work - A dilemma on 3 mnths ago
No - at least not in our team here.  Hindi is the language of choice for most people including the locals (I mean Telugu speaking folks).
  Aftaab posted Re:Language related issues at work - A dilemma on 3 mnths ago
okay.. cos as a team member, i had faced this challenge and had walked out of meetings after reminding ppl a couple of times to talk in english. they will do so for a few minutes and then again switch back to telugu. walking out of meetings had also not helped improve the situation.

as a manager, i just cut it out in meetings whenever someone starts local language, no hindi, no telugu, no local language, it has to be english, and don't allow people to question it. perhaps you played along too much to get into this situation.

i am fine as long as ppl are talking individually in local languages, but if it's a meeting, or if it involves a group of ppl, i simply do not allow any local language.



  MaxEntropy_Man posted Re:Language related issues at work - A dilemma on 3 mnths ago
>>> how can these people survive in the first place in an MNC without communicating in english? that's really quite surprising! don't they work across global teams?
  aditha karikalan posted Re:Language related issues at work - A dilemma on 3 mnths ago
Max

How are you?  Been a while.

That is the trouble - they have no issues with the language when they converse with folks in the US.  The moment they talk to someone here locally, Hindi becomes the lingua franca of the team.  Incidentally, the few tamil folks in the team seem to have learnt to co-exist in this environment with their own smattering of words in Hindi.

In the last team day-out, we had some fun games and whenever it was a Tamilian who got to the center, the joke was to make him sing in Hindi or speak a few words in Hindi.  although I was irritated, I did not want to spoil the fun by asking the team to not indulge in such acts.  Maybe I should have put my foot down right then.

  Aftaab posted Re:Language related issues at work - A dilemma on 3 mnths ago
no.. that's the problem.. most of them can survive by speaking in gult in all meetings.
  muchocricket posted Re:Language related issues at work - A dilemma on 3 mnths ago
>> speaking in gult

dude this gult tune is being overplayed.. to my knowledge, there is no such language called gult exists.

  Aftaab posted Re:Language related issues at work - A dilemma on 3 mnths ago
pleading ignorance cannot always bail one out!
  muchocricket posted Re:Language related issues at work - A dilemma on 3 mnths ago
Have I?  first it was gultis.. now the language itself is gult.. all I'm saying is, this no longer sounds funny, just like that overplayed parsi comedy skit (from Qurabani), hope you get my point.





  Aftaab posted Re:Language related issues at work - A dilemma on 3 mnths ago
buy rapidex hindi speaking course, learn hindi in 10 days and start talking in hindi in all meetings.. issue resolved.
  Uppili posted Re:Language related issues at work - A dilemma on 3 mnths ago
hahahaha.... If I were him I will listen to your advice and then speak ONLY in English. Of course the issue will be resolved when the Khadi Bolian is fired - hey I am unpatriotic and how do you expect me to believe against a foreigner called Khadi Boliyan.....;)


  aa posted Re:Language related issues at work - A dilemma on 3 mnths ago
You say yo are a manager, but you have not considered the option of learning Hindi and taking Hindi classes. What sort of manager are you? If you were to work in Timbucktwo, wouldn't you want to learn Timbukee to be able to mingle with the locals. You have made this an ego issue, sadly and created rift in the whole team, thereby reducing productivity.
  KOKKEE posted (aa....rgh)Re:Language related issues at work - A dilemma on 3 mnths ago
and of course make a big rant about meeting in person instead of communicating over the phone and refuse to travel to Hyderabd or make them gather at your city of residence and so on...
the aa.........rgh ishtyle, isn't it?
  KOKKEE posted Re:(aa....rgh)Language related issues at work - A dilemma on 3 mnths ago
correction:
and of course make a big rant about NOT meeting in person instead of communicating over the phone and refuse to travel to Hyderabd or make them gather at your city of residence and so on...
the aa.........rgh ishtyle, isn't it?
  aa posted Re:(aa....rgh)Language related issues at work - A dilemma on 3 mnths ago
aapki daleel K(H)OKK(HL)EE hai !!




  Kris posted Re:Language related issues at work - A dilemma on 3 mnths ago
call the team and have a 'come  to jesus' meeting- we are all in this together -yada,yada, yada and then lower the boom - english is the company policy. period. --

please don't make the mistake of saying, if they spoke in your language, you would feel the same.. that would put you in a defensive position. this is not about language but certain rules of etiquette. if the problem persists, write them up for violation of policy and put in the personeel file. be obvious about it.

"national language", blah, blah is all fine, but these guys signed up at an mnc and should have known the rules.


  aditha karikalan posted Re:Language related issues at work - A dilemma on 3 mnths ago
Yes - I am taking the policy and etiquette route.  I am going to make the communications and business etiquette training program a must for all team members - will be part of their KRA this year. :)